Methodology: Repeat enquiries from the same customer within 14 days are combined into a single enquiry for conversion measurement (so follow-up calls about the same trip count once). An enquiry counts as converted if the customer has an active booking on or after the first enquiry date and within 120 days of it. Value and commission are taken from the matched booking, and credit goes to the staff member who handled the first enquiry. The sales manager (Jill) is excluded from the ranked agent chart and shown as a benchmark below the league table. Agents with fewer than 30 enquiries in the active period are hidden from the rankings to reduce noise.

Basis: Commission and value figures (this header and the repeat-behaviour totals) include cancellations — commission is earned on them, so they tie to the Company Overview and the P&L. Conversion rates and counts (the funnel, destination conversion and staff cross-attribution) exclude cancellations, matching the Staff Performance conversion.

Leakage view: long-haul destinations (Alaska, Japan) convert well below the Mediterranean, so package enquiry demand there is not turning into bookings. Destinations with fewer than 30 enquiries in the period are pooled into the totals but hidden from the ranked table.

Cross-attribution: for each converted package enquiry, the agent who handled the enquiry (enquiry User) is compared with the agent who made the booking (booking User of the matched conversion). "Booked by colleague" means a different agent closed it.

Looks at each package customer's activity after their package booking, all-time (regardless of the selected date range), so this section is not expected to move with the period filter. Commission and revenue include cancellations.